Personal protection app and 24/7 Domestic Violence Crisis Line goes live today

A potentially life-saving new State Government funded mobile phone app linking at-risk women directly to police and domestic violence services with the touch of a button is available for use from today.

Coinciding with today’s app launch, the SA Domestic Violence Crisis Line is now staffed 24 hours a day, seven days a week by specialised domestic violence counselors.

Women in contact with the DV Crisis Line will have access to the app as part of a safety plan developed with clients by the service.

The app increases safety by providing around the clock monitoring and quick access to support services via the mobile phone application, if a person needs instant help.

“We’ve invested $150,000 in an Adelaide-based company to provide this important and innovative technology, which could quite literally be a lifesaver for women in our community facing violent situations at home,” said Minister Lensink.

“For this reason, we’re not able to disclose many details about how the app works, including its name to protect the privacy of those using it and to ensure perpetrators are not aware of it.

“I’m also pleased to announce that the SA Domestic Violence Crisis Line is now staffed 24 hours a day, seven days a week by specialised domestic violence counselors, following the Liberal Government’s $1.66 million funding commitment to the Women’s Safety Services SA.

“The extra funding means the crisis line will be able to staff their operations around the clock and means hundreds more women living in a violent or abusive relationship are able to access immediate, specialist support when they need help most.

“Until now, the free and confidential state-wide hotline has only been able to afford to operate 9am to 5pm on weekdays, with calls outside of these hours diverted to a homeless service run by Uniting Communities, so this funding boost is very welcome news.

“I urge anyone in a critical situation to contact the Crisis Line on 1800 800 098. Then, staff will determine what immediate help can be provided, including if access to the app will be a useful addition to the individual’s safety plan."

The SA Domestic Violence Crisis Line is a free, confidential service that provides immediate advice to people feeling unsafe in their relationships or experiencing violence.

Last year, the DV Crisis Line responded to 7,756 calls. Of those, 1,552 people became registered clients of the service.

“Women at risk of domestic or family violence can call the crisis line at any time, to work one-on-one with staff to create a safety plan or gain quick access to local services,” said Minister Lensink.

“The Liberal Government will continue to do whatever we can to ensure women feel safe and supported and know where to turn for help.”

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